Shipping policy

SHIPPING POLICY

Order processing

All orders are processed within 2 to 3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email once your order has shipped.

Estimated delivery times

United States: 7 to 15 business days
Canada and Europe: 7 to 15 business days
Australia and New Zealand: 15 to 25 business days
Central and South America: 7 to 15 business days
Asia: 7 to 15 business days
Africa: 15 to 30 business days

These are estimates and exclude any customs or clearance delays.

Tracking
You will receive a tracking number by email once your order has shipped. If you don't see tracking updates within 5 business days of receiving the number, contact us at support@alotrop.com.

Order cancellation

Orders begin processing immediately, and we may be unable to accommodate cancellation requests after an order is placed. Once your order arrives, you may initiate a return per our Refund Policy.

Lost or missing packages

Please verify your shipping address before submitting your order. We are not liable for orders delivered to incorrect addresses provided at checkout. If our records show our error, we will reship at no charge.

Customs and duties

International orders may be subject to customs fees or import duties levied by the destination country. These charges are the responsibility of the customer.

Contact

Alotrop LLC
support@alotrop.com
30 N Gould St Ste R, Sheridan, WY 82801, United States